craft & culture

CUSTOMER CARE

Terms & Conditions

All content on this site, including, but not limited to: informational content, graphic images and program code such as html and javascript are the copyright 2012 of Craft and Culture, Ltd. and may not be reproduced in any manner without the express written consent of Craft and Culture, Ltd.

All prices listed are accurate to the best of our ability. In the rare case that an item is not listed correctly, Craft and Culture, Ltd. reserves the right to cancel the sale and offer the items again with the correct information.

Craft and Culture, Ltd. does not guarantee the availability of any items listed on www.craftandculture.com. If the item selected for purchase is not available, Craft and Culture, Ltd. will make every effort to contact the customer to notify them of the cancellation.

Return Policy

All sales are final on jewelry, accessories, swim, lingerie, home objects and sale items. Apparel that is unwashed, unworn and in perfect condition may be returned for store credit or a size exchange when sizes are available. Before returning an item, please email info@craftandculture.com for directions. Returns must be made within 10 business days of receiving the item. We will not refund you if an item is lost or damaged during shipping. Craft & Culture is not responsible for items that are lost or damaged during return shipping.

Customers are responsible for all shipping costs including return shipping costs. Craft & Culture, Ltd. reserves the right to deny exchanges or refunds if items do not meet the return policy requirements. We require that all tags and labels be still attached and that the item be in perfect saleable condition. We inspect all items thoroughly before shipping.

SHIPPING

We will process your order by the next business day, Monday through Friday, holidays excluded. Orders are shipped from Seattle, Washington. Residents of Washington state will pay 9.5% state tax on all items shipped. While the rates vary in Washington, we pay the local amount based on where we sell and ship from.

Domestic Shipping

Orders within the U.S are sent by UPS or USPS. Shipping rates depend on weight and location. Orders are sent with confirmation email with a tracking number.

International Shipping

Craft & Culture ships internationally to most countries. We ship via USPS. International Standard does not provide tracking information and is uninsured. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. We are not responsible for lost or stolen packages.

Unclaimed Packages

Craft and Culture, Ltd. is not responsible for any packages returned to us as refused, undeliverable, unclaimed or because of incorrect or insufficient address.

PRIVACY POLICY

Any information that you provide with your order is confidential and will not be disclosed to other organizations or third parties. We will add you to our mailing list if your email is provided. If you would like to be removed from our mailing list, please email info@craftandculture.com.

PRESS INQUIRIES

For high-resolution images or press inquiries pleas email info@craftandculture.com